TECHNICAL SUPPORT

Many vending companies claim they can guarantee to have an engineer on site within 2 hours. What they seldom provide, however, is figures about what percentage of service issues are fixed on the first visit.

Our current ‘first-fix’ rate runs at 98%. This is because:

• We only supply well-built, reliable machines that are fit for purpose
• We regularly carry out preventative maintenance checks on all machines
• We ensure all staff receive the latest training and technical update bulletins